---
title: Changing Your Password
description: Instructions for users to update or reset their password in PharmAcademic.
---

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# Changing Your Password

## Instructions for users to update or reset their password in PharmAcademic.

 This task allows all users to reset a forgotten password, update an existing password, and regain access if their account is locked. 

**Important:** Passwords must:

- Be at least 9 characters long
- Include at least one letter
- Include at least one number
- Include at least one special character (!@#$%&\*?)

---

#### Request a New Password

Use this method if you cannot access your account.

1. Go to www.pharmacademic.com.<https://www.pharmacademic.com/>
2. Enter your email address in the **PharmAcademic Email** field.
3. Click the **Reset Password** button.
4. If you have entered a password authentication phone number, you will be asked how you want to receive your authentication code – email or text. If you have not entered a phone number, you will only have the option to use email. *Note: You can add or update your password authentication phone number in My Profile \> Account \> Edit Profile. This number is used only for password recovery and is not visible to other users.*
5. Enter the 6-digit code in PharmAcademic and click the **Submit Code** button.
6. Enter a new password in the **New Password** and **Confirm New Password** fields.
7. Click **Save Password**.
8. Select the login link provided to return to the system.

#### Change Your Password

Use this method if you are already logged in.

1. Log in to PharmAcademic.
2. Select the **Change Password** link from the **Home** page.
3. Enter your **Current Password.**
4. Enter a new password in the **New Password** and **Confirm New Password** fields.
5. Click the **Save Password** button.

#### **Locked Accounts**

Accounts will be locked after 10 unsuccessful login attempts within a 30-minute period.

**What happens:** You will see a lock message on the login screen and receive an email notification.

**Next steps:** Wait 10 minutes for the account to automatically unlock. Try logging in again or use Forgot Password to reset your password

---

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